Our Policies

Services Provided

    •    We offer professional cleaning services for residential and/or commercial properties. Services may include standard cleaning, deep cleaning, move‑in/move‑out cleaning, etc.

    •    The tasks included in each service are as described in your quote or service agreement. Additional tasks not specified (e.g. interior of appliances, walls, ceilings, special stains) may incur extra charges.

    •    If the property’s condition is substantially worse than described during booking (e.g. excessive clutter, unsanitary conditions), we may require extra time or refuse/service or adjust pricing.

 

Booking, Scheduling & Access

    •    Appointments must be scheduled in advance through our website, phone, or email, subject to availability.

    •    We require a minimum of 48 hours notice for cancellations or rescheduling. Notice less than that may incur a cancellation/rescheduling fee.

    •    You must provide safe, timely access to the premises at the scheduled time (keys, gate codes, unlocked doors, etc.). If we are unable to access the property, a fee may apply.

    •    The time given for arrival is an estimate; we will notify you if we anticipate delays.

 

Pricing & Payment

    •    The price for service is determined in advance via your quote / estimate. The scope of the job, property size, condition, frequency, and other relevant factors affect pricing.

    •    Payment is due upon completion of the service unless otherwise agreed in writing. Accepted payment methods: [credit card, debit card, bank transfer, etc.].

    •    If additional services are requested on site (beyond what was agreed), we will provide an additional charge which must be accepted before performing those extra tasks.

    •    Late payments may incur late fees after 2 days past due.

 

Cancellation Policy

To ensure fairness and efficiency, we have a firm cancellation policy in place.

1. Standard Cancellations:

Appointments must be cancelled or rescheduled with at least 24 hours’ notice to avoid a cancellation fee.

2. Late Cancellation Fee:

Cancellations made less than 24 hours before the appointment will incur a $50 late cancellation fee (or 50% of the service fee, whichever is greater).

3. No-Show Policy:

If our cleaners arrive and are unable to access the property or are turned away at the door, it is considered a no-show and will be charged at 100% of the service fee.

4. Recurring Services:

Frequent cancellations may result in removal from our recurring schedule. Please notify us as early as possible for any changes.

5. Holidays and Emergencies:

If we need to cancel or reschedule due to holidays, weather, or emergencies, we will provide as much notice as possible and reschedule promptly.

6. How to Cancel or Reschedule:

You can cancel or modify your appointment by:

    •    Phone/Text: 5036863519

    •    Email: Jessmoon18@gmail.com

    •    Online: Through your client portal (if applicable)

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Changes to Terms

    •    We may change these Terms & Conditions at any time. Updated terms will be posted on our website. Continued use or booking of services after changes means you accept the updated terms.

 

Supplies & Equipment

    •    Tranquility Cleaning will supply cleaning supplies and equipment unless otherwise agreed.

    •    If you prefer certain products (allergies, eco‑friendly, etc.), let us know in advance. If special products need to be purchased, you may be charged extra.

 

 

Simple Shipping & Fulfillment Explanation

When you book a cleaning service or order cleaning products from us, here’s how fulfillment (doing the work or sending the stuff) and shipping work:

    •    Booking a Cleaning Service

Once you schedule your cleaning, we confirm the appointment and plan our travel. We’ll arrive at your place within a one hour time window you pick. We service a set area; if you’re outside that zone, there might be an extra travel fee.

    •    Ordering Cleaning Products or Supplies

If you purchase any physical items (like cleaning kits or supplies), we process your order within a couple of business days. After that, we ship the package to you using a trusted carrier.

    •    Shipping Costs & Timing

Shipping charges show up at checkout. How long it takes to deliver depends on your location: If you need something fast, we’ll have options for expedited shipping (extra cost).

    •    Tracking & Updates

Once your package ships, we’ll send you tracking info so you can follow its progress. If there are any unexpected delays or changes (weather, delivery issues, etc.), we will let you know.

    •    If Something Goes Wrong

If your supplies arrive damaged, or if you're not happy with the cleaning service, just contact us within 24 hours. We’ll make it right — either by replacing the item or coming back to re‑clean part of it.

 

 

 

Termination

    •    Either party can terminate this agreement by providing 1 week written notice.

    •    If terminated early by you without sufficient notice, you may be responsible for a cancellation fee.

 

 

 

Right to Refuse Service

We reserve the right to refuse service when necessary to ensure the safety, comfort, and integrity of our team.

We proudly serve all individuals and treat every client with respect, dignity, and without discrimination.